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Facilities and Redundancy

dataNobelBiz provides services to customers managing billions of calls each year. We deliver a highly resilient and fully redundant carrier platform that handles massive peaks (DRTV, political campaigns) and the lulls that inevitably arise. We are fully redundant with our carrier traffic by utilizing an automatic failover between two of the premier co-location facilities in the world located at One Wilshire in downtown Los Angeles and 60 Hudson in New York. If one of the facilities would have a catastrophic failure then all of our network traffic would reroute the other facility automatically.

Technology and infrastructure highlights:

  • Security – In order to protect our customers’ information, our co-location facilities employ the tightest security measures available, including on-site officers, mantraps, biometrics, CCTV, key card controls, and more. NobelBiz customers never have to worry about where their data is stored or how their data is accessed.
  • Standards & Compliance – With laws and regulations changing frequently, our skilled industry attorneys constantly work to ensure that you never have to think twice about new regulations. Because our automated systems provide the tools you need to quickly and efficiently maintain compliance, you can spend your time and energy increasing your revenue.

We are always improving our system to bring you the best technology, security, and infrastructure available:

  • Greater than 99.9999% uptime
  • Tier III infrastructure
  • SSAE 16 Type 2 compliance
  • On-site officers, mantraps, biometrics, CCTV, key card controls
  • Pre-action fire suppression systems
  • 24-hour data center monitoring
  • 24-hour operations support center
  • Private cages

 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.