NobelBiz provides services to customers managing billions of calls each year. We deliver a highly resilient and fully redundant carrier platform that handles massive peaks (DRTV, political campaigns) and the lulls that inevitably arise. We are fully redundant with our carrier traffic by utilizing an automatic failover between two of the premier co-location facilities in the world located at One Wilshire in downtown Los Angeles and 60 Hudson in New York. If one of the facilities would have a catastrophic failure then all of our network traffic would reroute the other facility automatically.
Technology and infrastructure highlights:
We are always improving our system to bring you the best technology, security, and infrastructure available:
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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