In mid-2003, Nobel came across an offshore call center who was plagued with communications problems stemming from their reliance on Satellite to deliver their outbound telemarketing calls to the United States. Their existing system was subject to frequent downtime due to any number of technical issues, as well as weather changes.
This, coupled with the inherent 700ms minimum latency on satellite communications, and the exorbitant long distance rates was severely limiting the profitability of their operating model.
NobelBiz proposed a VoIP solution over public internet which lowered the costs by over 70% and reduced the yearly telephony-related downtime dramatically. Ultimately, this client was so satisfied with the service that they made the decision to use NobelBiz for the entire remainder of their centers.
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