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Collections

Collections firms face some of the highest levels of scrutiny in business today, both from regulators and from consumers. As such, you need a set of capabilities to help you achieve compliance across all of your contact centers simultaneously, while at the same time, maintain (or even increase) your collections rate.

NobelBiz can arm you with a modular suite of compliance software, which:

  1. Takes the worry out of maintaining call compliance in your contact center
  2. Provides a safety net for regulation at the carrier level
  3. Enforces any state calling restrictions
  4. Prevents violations around cell phone calling, time zones and calling frequency.

Industry3Moreover, you can actually automate your compliance by using our TCPA-compliant contact solution, SingleTouch®. This comprehensive compliance software combines the best technologies so you can address the TCPA requirement and maximize your productivity at the same time. You can also prevent cell phone calling violations with NobelBiz’s MobileTouch™ technology. With our RightTouch® technology, you will be able to prevent time zone and calling-frequency violations.

While ramping up your compliance practices, you can also work to actually increase your right-party contact rates. Our groundbreaking, award-winning and patented LocalTouch software, which is actually mentioned by name in the FCC’s Truth in Caller ID Act, helps you increase your contact rates by a minimum of 30%. The software ensures your agents’ calls are answered by using a customized local area code that is more familiar to your contacts—which means they are more likely to answer on the first call. Best of all, LocalTouch is fully compliant with TCPA and Truth in Caller ID regulations.

You see, with NobelBiz you will have that peace of mind you need with regard to staying compliant across all of your contact centers and even at-home agents. You will also have added compliance measures you did not have prior. This will help you avoid unnecessary infractions and associated penalties, all while working diligently to meet or exceed your collection rates.


 

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Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.