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Financial

NobelBiz offers banks, credit unions and financial service institutions the tools required to reach their target contacts more quickly, efficiently and compliantly.

The financial services industry faces more obstacles than ever before: tighter credit lines, loan default rates that have soared to their highest levels in decades, and new regulations which make consumers more difficult to reach. At NobelBiz, we turn your obstacles into opportunities. We will help you eliminate the hurdles that stand between you and your customers.

Hundreds of banks, credit unions, mortgage companies, and other financial service institutions choose NobelBiz for our cloud contact center, business intelligence, compliance and telco services because we can help you:

  • Unify all of your customer-facing operations
  • Save time
  • Boost compliance with relevant regulations surrounding your contact center and customer-facing staff. You will also now have a safety net for regulation at the carrier level.
  • Increase mobile phone and landine contact rates by at least 30%
  • Intelligently route incoming calls to the most appropriate staff member based skills and availability.

As a result, you will see dramatic increases in customer service performance with improved first call resolution (FCR), average handle time (AHT), customer satisfaction, net promoter scores, and so on.

Performance-Based Call Routing leads to Higher Conversion Rates

Route incoming calls to the most appropriate agents with an unprecedented level of performance-based precision, even across your multiple contact center locations, based on an unlimited number of intelligently analyzed factors.  You can rout inbound calls to the most appropriate agents based on actual quality evaluation performance on past calls. For example, the system can route calls based on individual sales skills as well as the percentage of calls a particular agent actually closed. The system even takes into account downstream cancellations when determining agent performance. The solution leverages our big-data intelligence software (VitalSigns).

Are you ready to join the hundreds of banks, credit unions and financial service institutions that count on our world-class call center technologies to drive their success?


 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.