Healthcare

As a hospital or healthcare company, your main concerns likely include patient care, compliance and dispute resolution. These are all areas in which NobelBiz specializes. In fact, we have the tools and capabilities to help you more successfully manage all stages of your patient relationships, including patient account management, appointment management, patient notifications, collections, and more.

Here’s how we can help:

Maintain compliance and resolve disputes

Our cloud contact center solution includes built-in call recording capabilities so every one of your patient calls is captured, stored and retrievable when necessary to prove compliance or resolve a dispute.

Automatically route incoming calls to the best available agent

With the help of NobelBiz and its SMRT Touch intelligent call routing software, you can:

• Significantly improve the precision with which those calls are now routed.
• Transfers calls to the most available and trained agent from either our multi-site, intelligent routing ACD or IVR.
• Determine how and when incoming calls are routed.
• Have full control over which criteria you choose and under what conditions. Calls can be automatically routed based on the combination of availability, skill set, location and call volume, for example.
• Route calls across multiple sites, locations, BPOs and even at-home agents so you can essentially create and route to a single pool of collective agents regardless of where they are (even if they work for one of your BPOs).

Increase customer service performance

NobelBiz can help you improve the performance of your phone-based staff across the board, including improving first call resolution (FCR), average handle time (AHT), customer satisfaction, net promoter score, and so on.