Call Us: 800.975.2844

Healthcare

Industry7As a hospital or healthcare company, your main concerns likely include patient care, compliance and dispute resolution. These are all areas in which NobelBiz specializes. In fact, we have the tools and capabilities to help you more successfully manage all stages of your patient relationships, including patient account management, appointment management, patient notifications, collections, and more.

Here’s how we can help:

Maintain compliance and resolve disputes

Our cloud contact center solution includes built-in call recording capabilities so every one of your patient calls is captured, stored and retrievable when necessary to prove compliance or resolve a dispute.

Automatically route incoming calls to the best available agent

With the help of NobelBiz and its SMRT Touch intelligent call routing software, you can:

  • Significantly improve the precision with which those calls are now routed.
  • Transfers calls to the most available and trained agent from either our multi-site, intelligent routing ACD or IVR.
  • Determine how and when incoming calls are routed.
  • Have full control over which criteria you choose and under what conditions. Calls can be automatically routed based on the combination of availability, skill set, location and call volume, for example.
  • Route calls across multiple sites, locations, BPOs and even at-home agents so you can essentially create and route to a single pool of collective agents regardless of where they are (even if they work for one of your BPOs).

Increase customer service performance

NobelBiz can help you improve the performance of your phone-based staff across the board, including improving first call resolution (FCR), average handle time (AHT), customer satisfaction, net promoter score, and so on.

 


 

CONTACT US
  • Please enter the code above
THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

LEARN MORE

Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

LEARN MORE

Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

LEARN MORE

Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

LEARN MORE
MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.