As a hospital or healthcare company, your main concerns likely include patient care, compliance and dispute resolution. These are all areas in which NobelBiz specializes. In fact, we have the tools and capabilities to help you more successfully manage all stages of your patient relationships, including patient account management, appointment management, patient notifications, collections, and more.
Here’s how we can help:
Maintain compliance and resolve disputes
Our cloud contact center solution includes built-in call recording capabilities so every one of your patient calls is captured, stored and retrievable when necessary to prove compliance or resolve a dispute.
Automatically route incoming calls to the best available agent
With the help of NobelBiz and its SMRT Touch intelligent call routing software, you can:
Increase customer service performance
NobelBiz can help you improve the performance of your phone-based staff across the board, including improving first call resolution (FCR), average handle time (AHT), customer satisfaction, net promoter score, and so on.
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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