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Teleservices

As an outbound teleservices provider, your success is rooted in how many calling parties you actually reach, while also maintaining compliance. Only then can you attempt to sell your client’s offering, ask your survey questions, etc.  Right now, like all outbound calling firms, you are hindered by certain regulations which limit who you can call, how many times and when. These stipulations have the potential to significantly hamper your calling efforts, which is a problem you can’t afford to have when servicing your clients and their needs. Furthermore, you aren’t in a position to violate any of these rules as you can incur costly penalties.

Industry9This is where NobleBiz comes in. We have a suite of compliance solutions which help you reach your calling parties upwards of 30 percent more often, all while maintaining compliance with those regulations which impact your business.

This comprehensive NobelBiz Shield suite includes:

LocalTouch® – Presents local/familiar numbers so called parties are more likely to answer the phone

SingleTouch® – TCPA compliant contact solution

MobileTouch® – Prevents cell phone calling violations

RightTouch® – Prevents time zone violations and offers a frequency filter to avoid over-calling

These tools provide a safe harbor from the following regulations:

  • Telephone Consumer Protection Act (TCPA)
  • Fair Debt Collection Practices Act (FDCPA)

This suite is designed to keep your outbound campaigns going while minimizing or eliminating any exposure to violations.

Increase customer service performance

NobelBiz can help you improve the performance of your phone-based staff across the board, including improving first call resolution (FCR), average handle time (AHT), customer satisfaction, net promoter score, and so on. Our cloud contact center solution has all of the capabilities you need to realize these service enhancements.

Performance-Based Call Routing leads to Higher Conversion Rates

Route incoming calls to the most appropriate agents with an unprecedented level of performance-based precision, even across your multiple contact center locations, based on an unlimited number of intelligently analyzed factors.  You can rout inbound calls to the most appropriate agents based on actual quality evaluation performance on past calls. For example, the system can route calls based on individual sales skills as well as the percentage of calls a particular agent actually closed. The system even takes into account downstream cancellations when determining agent performance. The solution leverages our big-data intelligence software (VitalSigns).


 

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Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.