Timeshare
As a travel, resort, and/or vacation exchange company, you face strict regulations (i.e. Telephone Consumer Protection Act – TCPA) which make potential customers difficult to reach. The good news is, there is indeed something you can do about it, all while maintaining regulatory compliance. NobelBiz can help you improve your right-party contact rates so you can close more sales than ever before.
Our solutions enable you to:
- Increase contact rates by at least 30% with LocalTouch®, which presents local/familiar numbers so called parties are more likely to answer the phone
- Boost compliance with TCPA while also preventing cell phone, (MobileTouch®), time zone and frequency-of-calling violations (RightTouch®).
- Dramatically increase your sales conversion rates.
- Improve standard contact center KPIs such as first call resolution (FCR), average handle time (AHT), customer satisfaction, net promoter score, and so on.
Performance-Based Call Routing leads to Higher Conversion Rates
Route incoming calls to the most appropriate agents with an unprecedented level of performance-based precision, even across your multiple contact center locations, based on an unlimited number of intelligently analyzed factors. You can rout inbound calls to the most appropriate agents based on actual quality evaluation performance on past calls. For example, the system can route calls based on individual sales skills as well as the percentage of calls a particular agent actually closed. The system even takes into account downstream cancellations when determining agent performance. The solution leverages our big-data intelligence software (VitalSigns).