- Outstanding Quality
- Aggressive Pricing
- Exceptional Customer Service
Our flagship LocalTouchTM (a patent pending service) is designed to increase the effectiveness of outbound campaigns for teleservices call centers and collection agencies. This value added services integrates seamlessly into your existing telephony infrastructure (predictive dialers, PBX's, etc.) providing a cost effective method for increasing contact rates at outbound centers and RPC's for collection agencies. LocalTouchTM has been shown to increase contact rates above thirty percent (30%) while also substantially increasing list penetration. LocalTouch is an ATA Technovation Award recipient and is only available through NobelBiz.
NobelBiz's Simple Multi-Site Routing Technology (SMRT) is a service we provide to inbound centers that allow them to make more efficient use of their resources and to increase the reliability of their own services. By using SMRT, a customer can tie together several centers under an umbrella DID or toll-free number and specify the way in which calls are distributed among the allocated seats. SMRT supports several distribution methods, from simple round-robin and top-down, to more complex percentage-based and time-of-day algorithms. You can even use time-of-day to augment one of the other methods to tailor the service to your specific needs to increase your centers' productivity. Whether it is the need to keep more seats occupied, provide additional capacity for overflow, or just to have a degree of redundancy to a critical campaign, we can customize SMRT to better accommodate your business. Nobelbiz' customers find SMRT to be an integral part of their own service offering; we're sure that once you try it, you will love it too.
We offer both toll-free and local access origination from these areas. NobelBiz can deliver multiple countries and areas on a single trunk group or to multiple centers. Services can be delivered to any Contact Center worldwide. NobelBiz is able to complete all of your inbound and outbound Contact Center calls with the lowest rates, 24/7 customer support and the highest quality in the industry. NobelBiz not only specializes in U.S. termination, but serves all areas of the globe to meet a Contact Center's needs.
Nobel takes the best of VOIP and traditional TDM to deliver to you quality, reliability and price. We have created a network which allows NobelBiz to use the right protocol and systems to allow your Contact business to achieve its greatest success.
Using the NobelBiz team of network architects, we are able to re-engineer your back-end data networks to increase uptime and security while reducing cost. From a T1 of public DIA (Dedicated Internet Access) to complex data networks, we are able to increase your efficiencies both locally and globally. Further, while your network efficiencies are strengthened, your flexibility is as well.
NobelBiz offers TeleBlock(TM) as service able to offer full compliance toward the FCC's Do Not Call List (DNC). This advanced feature in the NobelBiz network blocks any calls which would violate local, state and federal DNCs with full indemnity on a real-time, per-call basis. This feature is one which can be turned on or off automatically depending on the campaign.
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