Services Overview
Connect
NobelBiz provides carrier services, including TDM, SIP, Toll Free and International, exclusively to contact centers. We process billions of calls monthly to nearly 500 contact centers through our resilient, geographically distributed global network infrastructure.
Once connectivity to customer locations is established, NobelBiz customers can leverage enhanced carrier services designed to increase the effectiveness of customer contact.
LocalTouch, Technovation award-winning dynamic caller ID management, increases contact rates of customer outbound campaigns by a minimum of 30%. NobelBiz cloud-based applications provide a frictionless way to take advantage of innovative contact center tools using open standards that enable our customers to interact with the platform in whatever way is most effective for them.
Control
NobelBiz SMRT Touch™ (Simple Multi-Site Routing Technology) advanced cloud-based call routing enables customers to dynamically route calls internally across their own locations and externally to contracted contact centers. This service allows inbound call centers to make more efficient use of their resources and to increase the reliability of their own services.
By using SMRT Touch, a customer can tie together several centers under an umbrella DID or toll-free number and specify the way in which calls are distributed among the allocated seats. SMRT supports several distibution methouds, from simple round-robin and top-down, to more complex percentage based and time-of-day algorithms. Whether it is the need to keep more seats occupied, provide additional capacity or overflow, or just to add a degree of redundancy to a critical campaign, we can customize SMRT to better accommodate your business.
Evaluate
NobelBiz cloud-based analytics give customers an unrestricted view of interactions across all centers in a PCI-compliant environment. Cloud-based analytics allow customers to leverage our web-based interface to run real time and historical reports and give customers transparency throughout the organization to manage agent interactions, multiple vendors, and overall telecom expenses.
Grow
NobelBiz delivers frictionless solutions that enable our customers to exceed service levels, increase profitability, and expand their businesses in ways that make sense to them.
