NobelBiz arms business process outsourcers (BPOs) with a set of cloud contact center, compliance, sales conversion and telco solutions to help them serve their clients more successfully, cost effectively and with a level of analytical precision not seen before in the contact center industry.
Our modular solutions can be selected individually to offer you only the capabilities you require, and nothing more. This way, you only pay for what you need, not features you will never use.
As a BPO, you face a unique set of challenges which NobelBiz can help you address, beyond merely increasing first call resolution, customer satisfaction and so on, including helping you:
It can route your calls based on agent skills and past evaluations, including calls which were previously routed to them that actually closed. All that downstream data can be uploaded to the system to increase the precision of the intelligent routing.
Imagine providing this level of insight and support to your clients. It will help you stand out in their minds as a very valuable support organization, one they will want to keep for years to come.
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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