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Business Intelligence / Reporting / Analytics

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For the first time, contact centers can leverage the power of enterprise-class big-data business intelligence to make the most informed and necessary business decisions, impacting customer service, costs, revenue and staffing.

Business Intelligence

With Nobelbiz’s VitalSigns™ software you can turn your disparate business data into real decision-making intelligence. This call center analytics solution aggregates and normalizes any type of data from any source possible for the contact center, including ACD, PBX, call recording, CRM, HR, ERP, email, chat, and more. It does not matter what type of telco/carrier, contact center solutions or enterprise software you use. Anyone can leverage the tremendous power of VitalSigns.

Once the customer analytics software aggregates and normalizes almost any type of data from virtually any source, it then automatically generates actionable information and reports on the most telling:

  • Trends
  • Performance patterns
  • Root causes

We are not talking about the rudimentary reporting and root cause analysis other vendors offering call center analytics can provide. VitalSigns goes far deeper into the “how” and “why” of what’s happening in your business than other contact center solutions.

Reporting and Visualization

Your contact center staff (managers, supervisors and agents) and business professionals (C-level, sales, marketing, product development, etc.) will be regularly armed with critical intelligence they can act on, from visual reports customized to their precise needs.


 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.