VitalSigns is a real big-data business intelligence (call center analytics) solution designed specifically for the contact center. It provides high level customer analytics intelligence that is directly relevant to contact center staff and their constituents throughout the organization.
VitalSigns aggregates and normalizes any type of data from any source possible for the contact center, including ACD, PBX, call recording, CRM, HR, ERP, email, chat, Financial systems and more. It does not matter what type of telco, contact center solutions or enterprise software you use. Anyone can leverage the tremendous power of VitalSigns.
Examples of how VitalSigns can be used:
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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