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MobileTouch®

mobiletouchTCPA regulations prohibit your contact center from calling mobile phones without consent. In accordance with this stipulation, you are likely already carefully scrubbing your contact lists and removing cell phone numbers, but as we all know, mistakes do happen. What are you going to do if one or a handful of mobile numbers are in fact called and you are penalized upwards of $1,500 each time for it?

MobileTouch is the answer. The solution protects you at the carrier level from ever dialing these numbers. It runs each call through a filter to ensure the number is not that of a cellular phone (including numbers that have been ported). When a mobile number is erroneously placed (and it will happen), with an automated telephone dialing system (ATDS) or predictive dialer, the call is blocked and the appropriate causal code is returned to the equipment attempting to place the call.

Capabilities and Benefits:

  • Automatically generates reporting to allow for compliance tracking
  • Easy to use web tool
  • Provides protection for single contact centers and enterprises or BPOs with multiple contact centers
  • Works easily with your existing technology
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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.