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NobelBiz Shield

ShieldThe NobelBiz suite of compliance applications puts a shield around your outbound dialing for teleservices and collections campaigns so you remain compliant and avoid unnecessary penalties, from regulations such as TCPA. You are protected even if you have multiple contact centers, employ one or more BPOs who make/take calls on your behalf, and/or utilize at-home agents – or all three together.

With NobelBiz, your contact center is protected starting all the way back at the carrier level and through every aspect of the interaction. The NobelBiz Shield consists of several individual applications that you can pick and choose from so you only pay for the capabilities you need, nothing more.

This comprehensive solution includes:

LocalTouch® – Presents local/familiar numbers so called parties are more likely to answer the phone

SingleTouch®TCPA compliant contact solution

MobileTouch® – Prevents cell phone calling violations

RightTouch® – Prevents time zone violations and offers a frequency filter to avoid over-calling

The NobelBiz Shield is designed to keep your outbound campaigns going while minimizing or eliminating any exposure to violations.


 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.