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RightTouch®

righttouchSeveral regulatory mandates stipulate certain time of day and calling frequency restrictions that your agents and dialers must abide by or you face potentially steep penalties which you do not want to incur. RightTouch helps you stay compliant and avoid infraction from various regulations including:

  • Federal Fair Debt Collection Practices Act
  • (FDCPA), codified at Title 15 of the U.S.; Code sections 1692-1695
  • The Federal Trade Commission’s (FTC) Telemarketing Sales Rule (TSR) for calling time restrictions

Highlights:

  • Use our switch carrier network as a last line of defense to assure your calls are compliant
  • Apply area code, calendar filter and time rules to block calls based on location
  • Rely on the most up-to-date time zone mapping paired with the national LNP (Local Number Portability) database
  • Configure state calling restrictions for specific days and holidays
  • Complete exception and compliance reporting
  • Use our solutions with your existing technology, our contact center solutions, or a combination of the two
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Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.