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SingleTouch®

The award-winning SingleTouch TCPA compliance cloud solution provides a compliant, manual method for calling coupled with digital recording, agent call flow management, easy campaign management, IVR, ACD and more. The all-in-one compliance solution also includes the lowest cell-phone carrier rates from our own telecom network. In total, SingleTouch helps you enhance compliance, sales conversion, agent productivity and cost savings across your contact center operation, while substantially reducing risk from liability and penalty.

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TCPA compliance regulations restrict you from making outbound automated dialing calls to mobile phones when you do not have consent. SingleTouch helps you improve productivity by increasing the likelihood your agents will actually reach would-be customers on the phone. Included in SingleTouch is our patented Caller ID system, LocalTouch™, which presents the called-party with telephone numbers on their caller ID screen that use their local area code and sometimes even the first three numbers of their own number. This TCPA compliance solution dramatically improves contact rates.

SingleTouch Features Include:

  • Click-to-dial system
  • Easy campaign management
  • Browser-enabled scripting
  • Digital recording
  • Agent call flow management
  • Blended inbound IVR/ACD
  • Easy to use UI customization tool
  • Works alongside your current systems and environment
  • Cloud-based
  • Easy to deploy

 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.