When calls come in to your contact center, your goal is a simple one – help the customer address his/her need quickly and satisfactorily, whether it’s regarding technical support, product information, service descriptions, billing, etc. There are many solutions on the market today that help facilitate the directional relaying of the incoming call to one of your agents. However, there are limitations in how intelligent the automated call distributor (ACD) or interactive voice response system (IVR) can be. Until now.
NobelBiz offers carrier-level call routing (using its own telecom network designed specifically for large contact centers).
These solutions are modular and can be selected one by one as part of our cloud contact center solution. The full cloud contact center solution includes the capabilities above as well as campaign management, database management, outbound predictive dialing, unified agent desktop, scripting and workflow tools, call recording, quality assurance and more.
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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