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Inbound (Intelligent, Multi-Site Routing)

inbound routingWhen a call comes in, it’s imperative it is directed to the most capable and available agent possible so the person can immediately address the caller’s need. This is where NobelBiz’s inbound call center services come in. Our intelligent ACD, provides skills-based routing across all of your contact centers, including your BPOs/call center outsourcers. This allows you to create a single pool of collective agents at the ready to support any customer that calls.

NobelBiz assigns skills to each individual call at the carrier level. This is a huge differentiator over other call center solutions providers that only do this at the downstream switch level.

Inbound Call Center Services to Get Calls to the Right Agent

We offer a suite of award-winning inbound call center services to help you wow your customers, including:

  • SMRTTouch Carrier Level Call Routing – intelligent multi-site call routing across your many contact centers, BPOs and even at-home agents
  • Intelligent IVR/ACD – can tie together several centers under an umbrella DID or toll-free number and specify the way in which calls are distributed among geographically distributed contact centers.

 

 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.