NobelBiz enables you to create a single pool of agents spanning multiple contact centers, at-home agents and even the agents supporting you at your BPOs. Our inbound smart ACD (automatic call distributor) is different than other solutions on the market. It works at the carrier level (using our own telecom network) to intelligently facilitate contact management routing to get the caller to the right agent.
Intelligent, Multidimensional Call Routing at the Carrier Level
Our smart ACD assigns skills to individual calls at the carrier level regardless of where it needs to go.
Using our ACD drag and drop scripting tools, you can set up any number of intelligent contact routing and queuing instructions including:
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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