The intelligent contact center is finally here. You may have heard it before with promises of rich data intelligence and smart call routing, but those assertions only delivered on half (at best) of their promise.
Leveraging our own purpose-built telecom network (designed from the ground up to serve complex, multi-site contact centers) and big-data business intelligence software VitalSigns, NobelBiz can turn your customer-facing operations (spanning multiple contact centers, at-home agents and even your BPOs) into a precise routing, collective talent pooling, business intelligence presenting, intelligent single entity providing your contact center and business staff with substantial value and capabilities you/they haven’t seen before.
You will now be able to:
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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