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Multi-Site Contact Center

multiple office routingComplex, multi-site contact centers require unique tools and capabilities to help them run most efficiently and successfully and provide the most value to your organization and to your customers.

NobelBiz has developed a set of capabilities to help you:

  • Pool the collective resources of your various contact centers, at-home agents and even agents supporting your business at your BPO partners
  • Route callers to the right agent, regardless of where that employee resides
  • Uncover vital business intelligence to help you improve agent service performance, smooth out workflow hindrances, increase sales conversion and delight your customers – all by aggregating and normalizing any type of data from any source possible (regardless of where it resides) for the contact center, including ACD, PBX, call recording, CRM, HR, ERP, email, chat, and more.  Data can come from your own contact centers, your at-home agents and even from the BPOs supporting your business.

 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.