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Outbound (Intelligent, Compliant Dialing)

outbound dialingRecent regulations imposed on the contact center industry (e.g. TCPA – Telephone Consumer Protection Act, TILA – Truth in Lending Act, PCI-DSS – Payment Card Industry Data Security Standard) have complicated organizations’ outbound dialing efforts. For instance, there are restrictions on who you can call, how many times you can call them, and even what you can say to them once you reach them.

One-of-a-Kind Outbound Call Center Services to Boost Contact Rates and Compliance

NobelBiz offers an award-winning suite of industry-leading outbound call center services to help you overcome the hurdles you might face, so you can advance your sales, marketing and customer service programs. These market-leading solutions include:

 


 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.