Our web-based predictive dialer solution is designed from the ground up for complex, multi-site contact centers. It offers all the tools you need to monitor and track your business in real time.
Three dialing modes are available to you:
Wait for beep and agent drops: If the agent chooses this option the system will immediately disconnect the agent and then automatically wait for the beep from an answering machine to play the chosen message.
Play, hang-up, and agent drops: If the user chooses this option the system will immediately disconnect the agent and play the chosen message to the contact.
Play message with agent: If the agent chooses this option the system will immediately play the chosen message to the agent and contact.
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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