Unlike other contact center solutions providers, NobelBiz has developed and actively manages its own purpose-built telecom network designed specifically to serve the high volume and complex nature of multi-site contact centers using world-class facilities with multiple levels of redundancy.
Handling well over 1 billion calls each month, we provide origination and termination carrier services, including:
Helping Large Contact Centers
These telco services are designed specifically for large contact center operations.
Enhancing your Existing Infrastructure
NobelBiz Enhanced Carrier Services are designed to overcome the technical hurdles between our customers’ infrastructure and the demands of the contact center. Enhanced Carrier Services allow you to continue using your existing equipment while seamlessly layering on advanced contact center tools from our carrier cloud contact center solution. The delivery, set-up and pricing model offer significant advantages over premise-based and competitor-hosted solutions.
Offering both inbound and outbound carrier services, NobelBiz provides reliable, scalable call transport to contact centers globally.
NobelBiz termination services enable high call volume outbound contact centers to more effectively handle interactions with their clients.
Like most contact centers, you will invariably experience times of peak calling activity. This is not a problem. Our carrier network scales to handle significant peaks and provides flexibility in the ways that an enterprise manages inbound calls. Combined with our origination services, NobelBiz offers user-managed call routing.
Smart Call Routing
SMRT Call Routing enables customers to dynamically manage inbound call routing based on rules such as time of day, service level breach and disaster recovery. Taken together, origination services and SMRT enable customers to more effectively handle unification among distributed centers, center consolidation, outsourcing, and significant peaks in volume.
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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