Telephone Consumer Protection Act (TCPA) automated dialing restrictions have severely impacted the contact center industry’s ability to reach consumers on mobile phones without incurring costly penalties and risk of lawsuits. LocalTouch is one of the industry’s only answers to this challenge, as it helps you bridge the gap and connect with many more prospects/customers than with any other provider.
Use Familiar, Local Numbers to Entice Parties to Answer your Call
With LocalTouch, NobelBiz has created, patented and proven the world’s first service for outbound calling which:
Bucket Rotation to Present New Numbers on Each Call Attempt
The way LocalTouch works is by presenting a more familiar or local number by using groups of numbers called buckets that represent areas all over the continental US in conjunction with our Auto Bucket Rotation Tool (ABR) to make sure each called party gets a more familiar or local number on a per attempt basis. This way the same number does not keep coming up on each call attempt, thereby increasing contact rates. Using LocalTouch, many of our customers in fact regularly see increased outbound contact rates 30% higher and returned call rates up to 400% higher.
NobelBiz pioneered and first introduced this technology to the contact center industry.
Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.
Make customer engagement decisions based on enterprise-wide data
Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectivelyLEARN MORE
Add an extra layer of compliance protection
Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier levelLEARN MORE
Reach outbound calling parties 30% more often
Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phoneLEARN MORE
Bring Carrier-Level Capabilities into your contact centers
Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligenceLEARN MORE
All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.
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