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LocalTouch® (Significantly Increase Contact Rates)

Telephone Consumer Protection Act (TCPA) automated dialing restrictions have severely impacted the contact center industry’s ability to reach consumers on mobile phones without incurring costly penalties and risk of lawsuits. LocalTouch is one of the industry’s only answers to this challenge, as it helps you bridge the gap and connect with many more prospects/customers than with any other provider.

Use Familiar, Local Numbers to Entice Parties to Answer your Call

With LocalTouch, NobelBiz has created, patented and proven the world’s first service for outbound calling which:

  • Presents a number to a called party which is more familiar to them (e.g. same area code).
  • Increases the likelihood of the individual answering your agent’s call.

Bucket Rotation to Present New Numbers on Each Call Attempt

The way LocalTouch works is by presenting a more familiar or local number by using groups of numbers called buckets that represent areas all over the continental US in conjunction with our Auto Bucket Rotation Tool (ABR) to make sure each called party gets a more familiar or local number on a per attempt basis. This way the same number does not keep coming up on each call attempt, thereby increasing contact rates. Using LocalTouch, many of our customers in fact regularly see increased outbound contact rates 30% higher and returned call rates up to 400% higher.

NobelBiz pioneered and first introduced this technology to the contact center industry.

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Feature Highlights

  • Use multiple local numbers in re-contact strategies
  • Returned calls automatically routed back to your contact center
  • Specifically designed for campaigns, including sales, collections, fundraising, political poling, and proactive customer service
  • Supports both TDM and SIP networks
  • Technovation Award recipient
  • Can be used seamlessly with your existing technology, our contact center solutions, or a combination of the two

 

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THE INTELLIGENT CONTACT CENTER IS HERE

Multi-site contact centers and BPOs can now easily generate enterprise-quality business intelligence from ANY data source possible and also enjoy a much higher level of compliance and sales conversion capabilities than ever before.

Make customer engagement decisions based on enterprise-wide data

Have centralized visibility and control across all your contact centers, BPOs and at-home agents collectively

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Add an extra layer of compliance protection

Cast a wide compliance safety net across your entire customer engagement operation as far back as the carrier level

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Reach outbound calling parties 30% more often

Improve outbound-calling sales conversion by automatically presenting local, familiar numbers to calling parties so they are more likely to answer the phone

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Bring Carrier-Level Capabilities into your contact centers

Make more money and lower your contact center TCO with carrier-level, performance-based call routing, compliance and business intelligence

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MODULARITY...PAY ONLY FOR WHAT YOU NEED

All NobelBiz solutions are modular, so you only pay for what you need - nothing more. You can pick and choose precisely which solutions, features and capabilities you require.